Shipping Policy

Questions regarding your order? Contact our Customer Service Team at [email protected]

Shipping Policy Updated 01/12/2022

Processing Times

Orders are typically processed for shipment within 3 business days of the date ordered. You will receive an automated email notification with your tracking number and delivery service information once your order has been processed. Since we do utilize various delivery services, we are not able to determine which delivery service will be used prior to ordering.

Fulfillment Location

We ship orders from our fulfillment center located in Los Angeles, California.

Shipping Transit Times (Domestic)

Packages within the United States generally arrive within 2-8 business days from the shipped date depending on the “ship to” destination from our fulfillment center.

Shipping Transit Times (International)

International orders normally take 5-10 business days from the shipped date to arrive; however, this can vary depending on your country's customs procedures.

Tracking Portal: https://web.global-e.com/Order/Track/mZML

Where We Ship To

Domestic: United States and all US Territories.

International: We do not ship to Algeria, Argentina, Chile, China, Greece, Indonesia, Iran, Italy, Malaysia, Mexico, Peru, Russia, Spain, Republic of Türkiye, Ukraine, Uruguay, Vatican City, Venezuela, Vietnam, and International PO Boxes.

Customs/Duty Fees

While most international orders will have Duties and Taxes covered in the shipping cost, some countries have different laws and regulations. Duties and Taxes for all orders are calculated at checkout so you will know prior to checking out whether your order incurs additional fees. They will be presented and/or charged in accordance with the given country's Duty and Tax policy.

Domestic Shipping Rates (All 50 states including US territories)

There is a $5.95 shipping fee for the 1st bottle (any size). Additional shipping fees apply and are based on the total number of bottles and weight. We offer FREE shipping on purchases over $59.00 to the contiguous States only, and excludes Alaska, Hawaii, US Territories, PO Boxes, and APO/FPO addresses.

International Shipping Rates

International shipping charges will vary based on country of destination as well as the quantity of products ordered.

Verify Your Shipping Address

Important: Please verify your address before completing your order. We want you to receive your order as quickly as possible, but if you provide an incorrect address, then we are not responsible for this error. Usually incorrect address mistakes are from Address Autofill of a previous address or missing Apartment/Unit number. Again, we are NOT responsible for lost or misdirected orders due to incorrectly inputted addresses on orders.

Damaged During Transit or Missing Items

If you purchased Route Protection on your order, and notice any signs of damage or have missing item(s) to your order, please take several pictures of the package and contents. Reach out to our Customer Service Team at [email protected] within 5 days of delivery so that we can assist with the issue.

No Updates in Tracking History

While tracking your order, there will be unanticipated situations when updates on your tracking history have stopped or are pending. This can occur when the carrier is running into delays, forgets or misses scanning the package at the carrier’s current distribution location. In most situations, the tracking history will update within a few days. Please reach out to [email protected] if there are no updates after 7 days for domestic orders and no updates after 20 days for international orders- but no later than 30 days from the last update for either domestic or international.

Marked Delivered but Not Received

Should you receive notification that your order was delivered but you cannot locate the package, then please check with the member(s) of your household as they may have accepted or retrieved the package on your behalf. You should also check with your neighbors as the carrier may have misdelivered your package. If you are still unable to locate your package after 3 days and before 10 days from the date the package was marked "delivered", then please contact our Customer Service Team at [email protected] for further assistance.

We are not responsible for package deliveries that may have been stolen by “porch pirates” as our obligations have been fulfilled when a proper delivery of the package is performed by the carrier. We offer Route Package Protection at a nominal charge to insure against theft. When Route Package Protection is added on an order, the package protection is valid only for that order. For more information on Route Package Protection please visit here. All claims for Route Package Protection must be directed to Route Claims which is easily accessible at https://claims.route.com/ or available on the downloaded Route app.

Undeliverable / Unable to Forward / Unclaimed / Refused Packages

Should your order be returned to us because it was marked as Undeliverable, Unable to Forward, Unclaimed or Refused, then we will reach out to you to let you know that we have refunded the order purchase amount minus all incurred shipping fees (incurred shipping fees are the actual shipping fees rather than the discounted shipping fee originally charged on the order. In most situations the incurred shipping cost is higher than the discounted shipping fee charged on the order. If your order qualified for FREE shipping, you will still be responsible for the incurred shipping fees). All refunds will be returned to the original form of payment. Refunds typically may take up to 5 business days to reflect on the payment account, this is due to your bank’s processing time, as we cannot change this or expedite the refund process.

Online Ordering Issues

Should you come across any issues while placing your order online, please contact our Customer Service Team at [email protected] so we can further assist.

Cancellations & Changes on Orders

Once your online order is confirmed, it is immediately transmitted to our fulfillment center for processing. Due to this reason, we may not be able to cancel or change your order. You can contact our Customer Service Team at [email protected] for assistance. If your order has been processed for shipping, then it will be subject to our Customer Returns policy mentioned above.

Application Issues

We irrevocably believe that the Arctic Fox family of products offer the safest and highest quality formulation with extraordinary results. We want you to be completely satisfied with every aspect of your purchase made through arcticfoxhaircolor.com. Please read and follow the instructions on the bottle. Always do a patch test for safety and a strand test to see possible results. Should you have issues with our products or application of our products, then please reach out to one of our color specialists so that we can assist in troubleshooting the issue with you. Our color specialists may be reached at [email protected].