Shipping

International orders may or may not incur Duty Taxes.  These fees vary by country, and as we can not control or estimate these fees, they are the sole responsibility of the purchaser.

All orders shipped in the United States will be sent via USPS. Please allow 2-3 days for processing order and packaging. The credit card is charged once the order has been packaged and ready to ship.


Domestic flat shipping and handling charge for Arctic Fox Hair Color:

1.       $3.00 for the 1st bottle (any size)
2.       Additional fee based on the number of bottles and weight.

We also ship international!  Shipping charges will vary based on the destination country.

For questions regarding your order, please feel free to email us at support@arcticfoxusa.com

Unclaimed / Refused Parcels / Wrong Addresses

Please make sure that you have given us the correct shipping address. Arcticfoxhaircolor.com is not responsible for lost or misdirected orders due to incorrect addresses provided by customers, or refused/unclaimed parcels.

Should a parcel return to Arctic Fox due to an inaccurate shipping address (provided by customer), Arctic Fox Hair Color will cancel the order and refund 80% of the order total to compensate for the return parcel. Unclaimed parcels are not refundable if customers do not accept the parcels or pick up the parcels at their local post office when a notice is left for pick up. We will not issue any refund for unclaimed parcels.

If a parcel is returned as "undeliverable status," then we will confirm the shipping address with recipient, and resend once.  We suggest providing an alternative address if USPS (or other carrier) is having issues delivering to recipient address.  Should package be returned again as "undeliverable status," then additional shipping charges will be incurred to resend, or we will refund the price of the product, minus shipping fees.

Returns & Replacements

We are committed to offering the safest and the best quality products with the best prices on the market. We want you to be completely satisfied with every purchase you make with arcticfoxusa.com.  If you are in any way dissatisfied with a product you ordered, we'll exchange it, replace it or refund your money, simply contact us within 15 days of the date of product arrival.

Please print and include a copy of your Arctic Fox order confirmation email with all returns.  Please note all Shipping charges will not be refunded. 

Send product returns to:

Returns Manager
Arctic Fox warehouse
15000 S Avalon Blvd ste F
Gardena, CA 90248

If you receive an item that was damaged in transit or is defective please notify us within 3 days of receiving the item. We will gladly provide a replacement at no charge and arrange to have the defective item(s) returned.

Merchandise credit: Please allow 10 days for us to receive and process your return. We'll credit or refund the value of the items returned and any taxes you were charged (excluding original shipping charges) to the credit card on which your order was originally charged.  

Please Note: If you purchased the Arctic Fox product at a retail location and need a return or exchange, please take it to the store where it was originally purchased. The address above is only for returns and exchanges of products purchased from our website or one of our catalogs.


Order Cancellation 

If you wish to cancel an order after it has been placed online, you must contact us at support@arcticfoxusa.com and we will refund the entire amount of your order, but only if it has not been shipped. If the order already has been processed, please return the item following the aforementioned guideline.

For questions regarding your order, please feel free to email us at support@arcticfoxusa.com